Orders must be prepaid with a check, money order in U.S. dollars, or by debit card, VISA, MasterCard, Discover, or American Express. Sorry, no C.O.D's. Checks may be held to clear, causing a delay in shipping. Please remember to include shipping and handling fees as well as sales tax (California residents only). If you have a balance due on your order that is $2.00 or more, we will hold your order and notify you. If it is less, we will send it and expect you to send us the difference. If you have overpaid by $2.00 or more, we will send a check with your order. If the overage is less than $2.00, we will apply the balance to a future order.
You may call your order in to us 24 hours a day at (817) 645-0895. To speak to a live person, call Monday through Thursday, 9 am-5 pm, Pacific time. Tôp
Sycamore Academy ships all orders within three working days, however most orders are shipped within 24 hours of receipt. We ship by UPS or USPS. For UPS second-day-air or Priority Mail, please include double shipping (within the continental US). Overnight shipping is also available for an additional fee.Tôp
Save money and order with friends! All orders over $500 will be shipped FREE to a single address within the U.S. Does not include second day air shipping. Second day air shipping on orders over $500 will be charged regular shipping and handling charges. Does not apply to Sycamore Academy Party orders. Sorry, no free shipping on foreign orders. This offer may not be combined with any other offers, discounts, or promotions. Tôp
Occasionally during busy times, an item that you have ordered is not in our warehouse. Backorders can take up to an additional 1-3 weeks to come into our warehouse. We will ship your backordered item as soon as we receive it at no additional cost to you. Tôp
Orders are usually processed within one to two working days and may be cancelled until they are processed. If you are not completely satisfied with any items, you may return them within 15 days after receipt for a credit or full refund (excluding shipping and handling charges). Returned materials must have not been used or damaged. Please package them carefully as we are not responsible for returned items that are lost or damaged in shipping. Please include a copy of your invoice or your invoice number with your return. Videos, DVDs, CDs, cassettes, and computer programs can only be exchanged for the same item. We will credit your card within a week of receiving your return. If you paid by check, we will send a check to you for your refund.
Please check your order as soon as you receive it. If you are missing an item, please let us know immediately so we can correct the issue. Tôp
We are happy to ship to foreign countries. For Canada and Mexico, the shipping and handling charge is doubled. All other countries pay triple the regular shipping and handling fee. All foreign orders are shipped by surface mail. Please add an extra 10% to the cost of your items if you would like to have your order insured. If you choose not to purchase this insurance, we are not responsible for items once they have left our warehouse. Please be advised that we hold foreign orders until all items are in stock to avoid multiple shipments. If you do not want your order held, let us know and include a credit or debit card number that can be charged for the extra shipping and handling. We can Airmail your package. Individual prices will apply depending on weight. Tôp
Please mail your orders to:
PO Box 565
Keene, TX 76059
Up to $15.00..........$5.95
$15.01 - $25.00.......$7.95
$25.01 - $50.00.......$9.95
$50.01 - $75.00.......$10.95
$75.01 - $100.00.....$12.95
Over $100.00........Add 14%
Canada and Mexico
Up to $15.00...........$11.90
$15.01 - $25.00.......$15.90
$25.01 - $50.00.......$19.90
$50.01 - $75.00.......$21.90
$75.01 - $100.00......$25.90
Over $100.00.........Add 28%
Over $500.00.........Add 25%
Up to $15.00..........$17.85
$15.01 - $25.00.......$23.85
$25.01 - $50.00.......$29.85
$50.01 - $75.00.......$32.85
$75.01 - $100.00......$38.85
Over $100.00.........Add 38%
Over $500.00.........Add 35%
Add 10% of merchandise total for replacement insurance, if desired.
All shipping and handling costs are for regular UPS.
In a rush? For second day air or Priority mail, pay double shipping. (For orders over $500, you may pay regular shipping and handling for second day air.) For international rush orders including Mexico and Canada, please call for charges.
Thank you for choosing Sycamore Academy for your educational needs!Tôp